Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. So please read following terms and conditions thoroughly.
The Umbrellas Depot reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.
Payments are due at time of order. However, orders may be placed over the phone or email. In this event, payments are due over the phone or email at time of order. We accept payments in the form of Visa, MasterCard, American Express, Discover, and Pay Pal. We do offer PO orders to select schools, churches, corporate organizations and others. All PO order's standard payment terms are net 30 days - all payments are due within 30 days from the date of invoice. You will be invoiced immediately upon receipt of your order. We have the right to refuse to place any orders. theumbrellasdepot.com also reserves the right to cancel any orders at our discretion and refund the full amount to the customer. Orders that are not paid within Net 30 will be charged collection fee of 20% on top of the original order amount.
The Umbrellas Depot will make every effort, upon your request, to change or cancel your order. If the order has reached the pre-production set up phase, there may be cancellation or change charges that apply ranging from 5% to 25%. All of these charges will be a direct pass through from theumbrellasdepot.com to you, the customer. If an item has begun production, unfortunately, we cannot stop or change the order. We can, if you wish, prevent shipment or redirect it. You will be charged the original amount quoted for all orders cancelled at this stage. For any changes to the orders, you must call the sales department within 6 hours of placing the order with the correction. Also any changes to a confirmed order should be made within 6 hours of placing the order. A minimum of $10.00 cancellation fee will be applied in order to cancel an order, given that they are cancelled before going into production otherwise other charges may apply. Cancellation fees will be determined and communicated to you by the customer service representative at the time of order cancellation.
Refunds due to customer errors will not be issued this includes, but is not limited to, typos in the message, wrong image files, effects, image editing, products & size selection, wrong or poor image resolution, dimensions, and/or dpi, unable to meet the turnaround time stated due to quality issues and/or acts of nature. theumbrellasdepot.com is not liable for anything more than the amount of the order. Productions cost is not refundable. If an order is late, only the shipping charges will be pro-rated. All products must be returned with a valid RMA# which can be obtained by emailing email@example.com or calling theumbrellasdepot.com sales team.
Once the order is placed, send us the artwork to our firstname.lastname@example.org immediately if ordering via the phone. The email should include all the instructions relating to logo/artwork/picture. theumbrellasdepot.com is NOT responsible for the content of the image or artwork. It's the customer's responsibility to ensure that image content is what they prefer to have in the print. theumbrellasdepot.com may inspect artwork submitted to make certain that it meets the specific requirements for applying your artwork to the products you selected. If minor modifications are required, we will make these free of charge otherwise an extra charge will be required to be paid by the customer. Generally, we recommend pictures with greater than 300 DPI (dots per inch) for best results. All images below 300 DPI resolution will be up sampled using image processing software which may result in color variations.
We make every effort to provide clear and color-correct images that reflect the true nature of the products. However, website images, and emailed proofs are inherently limited in their ability to communicate color, scale, and detail. Moreover, the size of selected products and selected image along with other digital characteristics, including image resolution, dpi, etc., affect the quality of the final product. It is advisable to follow the suggestions mentioned on theumbrellasdepot.com and speak with a customer service representative. The color output of the products print is dependent on the image properties, for which there is no guarantee. The color shown on computer monitors are not the true color representations of the image and the printed out may vary from the image seen on the computer monitor screens. The color in the proof is not the real color, it is difficult to show the correct color on the computer monitor and the color output is dependent on the image submitted by the customer. It is the customer’s responsibility to follow up on any digital proofs or previews sent to them. theumbrellasdepot.com is NOT responsible for the content of the image or artwork submitted. It's the customer's responsibility to ensure that image content is what they prefer to have in the print. Furthermore, it is the customer's responsibility to contact the customer care in the event the digital proof has not arrived (for cases where digital proofs are required). Finally, any emails that are sent by the production or processing team requiring customer feedback or reply should be replied to as soon as possible. All orders that require customer feedback will be placed on hold until the customer provides the requested feedback. It is the customer's responsibility to review the information presented in the e-mails requesting feedback and provide the feedback as soon as possible. This will ensure proper communication and placement of the customer’s order. It's the customer's responsibility to review and respond to any communication from the theumbrellasdepot.com customer service team. theumbrellasdepot.com will not be liable for any delay in the order's production and delivery due to lack of response from the customer to an inquiry from the theumbrellasdepot.com team. Any time spent waiting for a response from the theumbrellasdepot.com team will not count towards the suggested turnaround time for any order.
Any items received that are damaged physically should be notified to the customer service email within 24 hours of receiving the product. The notification should include pictures of the damaged products, picture of the box containing the damaged item, and a close up picture of the shipping label on the box. Damage on a products means, physical damage to the print such as pierced products, broken frame, etc. The damage should be visible in the picture being sent to the customer service team. For damaged items that are reported within the required time, a replacement item may be sent to replace the damaged item. theumbrellasdepot.com reserves the right to refund the order amount as well.
We will try to replicate orders as precise as possible of the images or reorders/duplicate orders that are given to us, but there will be no guarantee given on them.